Shipping policy

Processing Times

Our packages are prepared and shipped between 1-3 business days of your order to ensure the fastest possible delivery.

Delivery Times

The average delivery time for USA is between 1 and 18 business days (excluding processing time), this time may rarely be longer for various reasons (political conflicts, health crises, holidays...).

We make every effort to ensure that you receive your order as soon as possible without compromising the quality of our products.

How Much Does Delivery Cost?

At Squishy Dumpling Co., we keep shipping simple and transparent. Rates are calculated by region, and you’ll always see your options and the exact cost at checkout before you pay.

Continental US (Mainland)

  • Standard Shipping: $5.95 — free on all orders over $50.
  • Shipping Protection: $9.90 — an optional upgrade that protects your order against loss or damage in transit.

Alaska & Hawaii

  • Standard Shipping: $9.95 — free on all orders over $50.
  • Shipping Protection: $13.90 — optional protection against loss or damage in transit.

Is There a Tracking Number?

Yes, it is available in your member area if you have created one. If you order as a guest, you will be sent an email with an order summary and a number to track your package in real time.

If you have any problems with this information, please contact us as soon as possible.

I Have Ordered Multiple Items But Have Only Received One Item So Far

Some products may be shipped separately, in several different packages. This is the case of some packs and costumes in the store. Don’t worry, all the products you have ordered will be delivered on time.

Delivery Address

Please double-check your address at checkout. Squishy Dumpling Co. cannot be held responsible for orders delivered to an incorrect address provided by the customer. In such cases, the customer will be responsible for any additional shipping fees to redirect the package.

Delivery Delays

Certain events may cause delays in deliveries (vacations, strikes, public holidays, climatic phenomena, health reasons or other reasons beyond our control). We are not responsible for these events beyond our control. We will do our utmost to ensure that your order reaches you as soon as possible.

Cancellation of Orders

As we aim to process orders as fast as possible, modifications or cancellations may not be possible once the order is in fulfillment. Please contact us immediately, and we will do our best to assist you.