Hi, how can we help?

Add a squishy dumpling to your cart, open the cart, and follow the secure checkout. No account needed — guest checkout is available.

All major credit and debit cards, plus the express wallets shown at checkout. Options appear automatically for your device and region.

Yes — checkout is encrypted and processed through Shopify's PCI-compliant system. We never see or store your full card details.

We process orders fast, so changes or cancellations may not be possible once an order is in fulfillment. Contact us immediately and we'll do our best to help.

Check your spam or promotions folder first. Still missing? Contact us and we'll resend it.

Any applicable taxes are calculated and shown at checkout before you pay, based on your destination.

Orders are prepared and shipped within 1–3 business days to ensure the fastest possible delivery.

Standard shipping is $5.95 in the continental US and $9.95 to Alaska & Hawaii — and it's free on all orders over $50. An optional Shipping Protection upgrade is available at checkout ($9.90 mainland, $13.90 Alaska & Hawaii). See our full Shipping & Delivery page.

Delivery within the USA typically takes between 1 and 18 business days (excluding processing time). It can occasionally be longer due to factors beyond our control (holidays, weather, and similar).

If you created an account, your tracking number is in your member area. If you ordered as a guest, we email you an order summary with a number to track your package in real time.

Some products ship separately in different packages (this is the case for certain packs). Don't worry — every item you ordered will arrive.

If your order hasn't arrived in the estimated time, or is reported lost or stolen in transit, we'll open an investigation with the carrier — no action needed on your part. Once a loss is confirmed, a refund is processed within 3 to 7 business days.

Items must be unused and in the same condition you received them (this includes sale items and limited editions). After you receive return authorization, you have 14 days to ship the item back. See our full Returns & Refund policy. Mystery boxes and blind bags follow our Mystery Box Policy.

Members: log in, open Order History, and select the items to return. Guests: contact us with your order details. Our team reviews your request and sends return instructions and authorization.

Once we receive and inspect your return at our warehouse, your refund is processed within 3 to 7 business days. No restocking fees.

We don't offer direct exchanges. Simply return your item for a refund and place a new order for the one you'd like.

We're sorry! Contact us with proof of the defect (a photo and your delivery note). For defective items we provide a prepaid return label, and your refund is processed within 3 to 7 business days after we receive the package.

If the item is defective, we provide a prepaid return label. For change-of-mind or size issues, return shipping is the customer's responsibility.

They contain squishy dumplings selected at random, so the exact color, design, or character is a surprise revealed when you unbox. You can't choose or be guaranteed a specific item, and duplicates can occur in multi-packs. See our Mystery Box Policy.

No. Because mystery items are random, getting a color or character you didn't want (or a duplicate) isn't eligible for return or refund. Defects, damage, and wrong items are always covered — the full rules are in our Mystery Box Policy.

Duplicates are part of the surprise and aren't refundable. If you bought a labelled full set and a listed item is genuinely missing, contact us and we'll help sort out the missing piece.

We've got you. Contact us within 5 days of delivery with your order number and at least 2 clear photos, and we'll make it right per our Mystery Box Policy.

Our squeeze toys are made from thermoplastic rubber (TPR), polypropylene (PP), polyurethane (PU) and other plastics, with added colourants. Depending on the model, the shell may be filled with a soft gel, glitter suspended in gel, water beads or air. Full details are on our Product Safety & Allergy Information page.

They are decorative squeeze toys for ages 3 and over — not food, not teethers, not chew toys. They contain small parts and are a choking hazard, so keep them away from babies, toddlers and pets, and supervise children at play. Never cut, pierce, heat or freeze a squishy. Please read our full Product Safety & Allergy Information before giving one to a child.

Not in normal use — but our toys must never be heated. No microwave, no oven, no boiling water, no radiator, and never left in a parked car in the sun. Heat can soften or melt the shell, and hot material stuck to skin can cause a burn that is difficult to remove. Freezing is just as bad: it makes the shell brittle so it can split under pressure. Store them at normal room temperature, out of direct sunlight.

Stop using it straight away, wash the area with mild soap and lukewarm water, and seek medical advice. Contact emergency services for any breathing difficulty, swelling of the face or mouth, or a burn. Then please tell us — we log every report and it lets us act on a batch if something is wrong with it. If you or your child has a known sensitivity to plastics, rubbers, plasticisers or synthetic dyes, please don't use our products: we don't market them as latex-free or hypoallergenic.

Take it away from children and pets immediately and don't let the contents touch eyes or mouth. Rinse skin with water. If contents get in the eyes, rinse with clean water for several minutes and seek medical advice; if swallowed, seek medical advice or call your local poison control centre. Bag the toy and dispose of it with household waste — don't try to repair it. Then contact us.

Wipe gently with a slightly damp cloth and air dry. Avoid soaking it, don't put it in a washing machine or dishwasher, don't use solvents, bleach or alcohol gel, and keep it out of direct sunlight to help prevent fading.

Yes — the slow-rise formula resists cracking and yellowing, so it stays soft and squeezable with regular use. Retire any toy as soon as the shell looks worn, sticky, cracked or discoloured.

Scent details, if any, are listed on the individual product page. We do not market our toys as fragrance-free.

No. They contain small parts and are a choking hazard. They are not teethers, chew toys or pet toys, and they look enough like real food to be dangerous around anyone who might bite or swallow them.

Better materials, real design detail, and gift-ready packaging cost more to produce — and they last. See our story for the full picture.

Absolutely. Every order arrives in clean, gift-ready packaging, so it's ready to give right out of the box.

If a gift was shipped directly to you, you'll receive a gift credit equal to the value of your return once we receive the item. If it wasn't marked as a gift, the refund goes to the original purchaser.

Of course. Just enter the recipient's address as the shipping address at checkout.

No. You can check out as a guest. An account simply makes it easier to track orders and reorder later.

Use the tracking link in your shipping confirmation email, or log in to your account.

On the account login page, click ‘Forgot password' and follow the email instructions.